We are committed to personal and workplace excellence.
At Pierrine, we believe everyone could potentially be a star performer with the right training programs and acculturation process in place. We spend time listening to our clients in order to co-create customized trainings geared towards developing excellent human capital, monitoring for effectiveness and measuring impact on business (ROI).
Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit. Aristotle
We push ourselves to always go beyond customer service training but we immerse ourselves in client’s organizations, mapping customer interaction dynamics, customer journey (1on1, digital etc.) and the pivotal hand shake customer service skills have with every operational department + overall continued growth of the business.
We are clear on the role habit (a settled or regular tendency or practice, especially one that is hard to give up) play, hence we always deploy on-going support frameworks and creative accountable learning approach such that there is a continuous commitment by employees/managers/senior executives to service improvement with tangible positive attendant impact on bottom line.
Key areas of focus:
- Customer service training & Management
- Management skills development (new managers, refresher courses for managers etc.)
- Leadership training
- Personal effectiveness (time management, mastering self, negotiation skills, emotional intelligence etc.)
- Presentation skills for managers & sales personnel
- Work –life balance
Please contact us and we will gladly walk with you to implement programs targeted at improving staff performance continuously, processes to measure and monitor ; while driving for tangible impact via results & ROI (the bottomline).